Senior Director, Platform Strategy & Adoption

Medallia; McLean (VA); Hybrid; USD 202,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Medallia is seeking an experienced Senior Director of Platform Strategy to lead the roadmap for the next‑generation platform, in close collaboration with Engineering, Architecture, and Finance/GTM.

You will shape the enterprise adoption journey, run an early‑adopter program, and align the strategy with revenue, growth, and go‑to‑market goals, reporting to the Executive Leadership Team and the Board. This is a hybrid role with onsite presence in the Tysons area.

Qualifications

• Bachelor's degree in a science, engineering, or related quantitative field, or equivalent experience.
• 12+ years of enterprise SaaS product and/or R&D experience, including meaningful exposure to platform strategy, architecture evolution, or infrastructure-level product work.
• Demonstrated experience owning and communicating a multi-year platform or technology roadmap to senior executives and/or a board.
• Demonstrated experience leading a large-scale technology or architecture evolution for an enterprise customer base, including phased rollout planning and change management.
• Demonstrated experience aligning technical roadmaps with revenue goals, growth targets, and go-to-market commitments.
• Demonstrated experience driving cross-functional initiatives and managing dependencies across product, engineering, sales, sales engineering, product marketing, and professional services functions at a portfolio level.
• 3+ years of direct people-management experience leading product managers or cross-functional product teams, including hiring, coaching, and developing a team.
• Ability to maintain a flexible working schedule that accommodates recurring real-time collaboration, cross-functional syncs, and executive/board reviews across globally distributed teams.

Responsibilities

• Drive the strategic roadmap for Medallia's next-generation platform, defining what is released and when in close coordination with Engineering and Architecture leadership.
• Align roadmap sequencing tightly with business targets – revenue commitments, growth goals, and go-to-market strategy – partnering with Sales, Finance, and GTM leadership to keep the two in lockstep.
• Coordinate across the broader product portfolio to surface and manage cross-team and cross-product dependencies that affect sequencing and release timing.
• Design and lead the strategy for enterprise customers' gradual adoption of next-generation platform capabilities - defining phases, customer segmentation, risk mitigation, and success metrics for a global enterprise customer base, grounded in Medallia's business and financial goals - and establish the reporting structure that keeps the Executive Leadership Team and the Board aligned on this progress.
• Design and run an early-adopter program for next-generation platform capabilities, recruiting strategic enterprise customers to pilot new functionality, and cultivate a base of references and champions who can speak to the value of the platform's evolution, partnering with Product Marketing on case studies and testimonials.
• Own the customer-facing communication strategy for the adoption journey, from early access through broad rollout, partnering with Sales, Sales Engineering, Product Marketing, and Professional Services to build excitement and ensure the customer base moves toward broad adoption together.

Skills

Platform strategy

Executive communications

Cross-functional leadership

Roadmap planning

People management

Enterprise SaaS

Strategic alignment

Education

Bachelor's degree in science/engineering or related field

Tools

Productboard

JIRA

Job description

Medallia is seeking an experienced Senior Director of Platform Strategy to lead the roadmap for the next‑generation platform, in close collaboration with Engineering, Architecture, and Finance/GTM.

You will shape the enterprise adoption journey, run an early‑adopter program, and align the strategy with revenue, growth, and go‑to‑market goals, reporting to the Executive Leadership Team and the Board. This is a hybrid role with onsite presence in the Tysons area.