Senior Platform Controls & Risk Manager

Bank of America; Pennington (NJ); On-site; USD 104,000 - 160,000; Full time

Job summary

Bank of America is seeking a Consumer Investments Controls & Supervision professional to strengthen risk controls and client experience across platform incidents and major market events. You will develop templates and playbooks, triage incidents, and partner with internal clients to drive process improvements.

The role requires strong analysis, leadership, and MS Excel/PowerPoint skills, with responsibilities spanning QA, data accuracy, and regulatory readiness.

Qualifications

• Required Qualifications: 3 or more years work experience in financial services
• Required Qualifications: Understanding of Merrill Edge clients and business
• Required Qualifications: Demonstrates leadership, leading through change and process improvements to deliver results
• Required Qualifications: Strong analytical capability to drive root cause analysis, demonstrate attention to detail, deliver concise and value added reporting
• Required Qualifications: Demonstrated creative resolution development, problem solving, and follow up skills
• Required Qualifications: Self-starter able to work independently, with minimal oversight and guidance
• Required Qualifications: Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Required Qualifications: Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Required Qualifications: Advanced in MS Excel functions
• Required Qualifications: Ability to shift priorities on short notice
• Required Qualifications: Solid presentation skills
• Required Qualifications: Provide statistical analysis to identify trends and outlier metric
• Desired Qualifications: Knowledge of Consumer Investments Operational processes
• Desired Qualifications: Ability to review data and provide analytical perspective
• Desired Qualifications: Advanced Excel and PowerPoint skills

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills

Controls Management

Issue Management

Monitoring, Surveillance and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Job description

Bank of America is seeking a Consumer Investments Controls & Supervision professional to strengthen risk controls and client experience across platform incidents and major market events. You will develop templates and playbooks, triage incidents, and partner with internal clients to drive process improvements.

The role requires strong analysis, leadership, and MS Excel/PowerPoint skills, with responsibilities spanning QA, data accuracy, and regulatory readiness.