Business Control Manager

Jobtailor; Maryland; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks a detail-focused professional to support the Consumer Investments Controls & Supervision organization and the Platform & Product Controls team. You will mitigate risk, triage platform incidents with key stakeholders, and prepare business continuity plans for major market events.

You will develop templates, playbooks, and information, identify risks and controls, establish forums with internal clients, and drive process improvements, QA practices, and regulatory inspection

Qualifications

• 3+ years work experience in financial services.
• Understanding of Merrill Edge clients and business.
• Demonstrated leadership and process-improvement abilities.
• Strong analytical capability for root cause analysis and reporting.
• Creative problem solving and follow-up skills.
• Ability to work independently with minimal guidance.

Responsibilities

• Support Consumer Investments Controls & Supervision and Platform & Product Controls.
• Mitigate risk and triage platform incidents with key stakeholders.
• Prepare Business Continuity plans for major market events.
• Manage real-time platform incidents and proactive event planning.
• Develop and review templates, playbooks, and critical information.
• Identify business risks and associated controls to mitigate risk.

Skills

Risk management

Quality assurance

Data analysis

Root cause analysis

Leadership in change

PowerPoint

Tools

MS Excel

PowerPoint

Job description

• Support the Consumer Investments Controls & Supervision organization and Platform & Product Controls team
• Mitigate risk and triage platform incidents with key stakeholders
• Prepare Business Continuity plans for major market events
• Manage real-time platform incidents and develop proactive approaches to major market events
• Develop and continuously review templates, playbooks, and other critical information
• Identify business risks and associated controls to mitigate operational, systematic, reputational, and credit risk
• Establish communication forums with internal clients and business partners
• Identify opportunities to improve internal processes
• Establish action plans for initiatives and projects
• Assess the design and effectiveness of the risk and control environment
• Monitor and test controls; identify issues and control improvements for remediation
• Lead implementation of optimized controls and enhanced QA practices
• Manage the performance and productivity of team members conducting quality inspection reviews
• Ensure timely execution of QA activities, including control execution, case management, and results reporting
• Manage and review front-line unit responses for regulatory exams, internal audits, and monitoring and inspection reviews
• Ensure data accuracy and capture relevant information for inspection metrics and governance dashboard reporting

Requirements

• 3 or more years work experience in financial services
• Understanding of Merrill Edge clients and business
• Demonstrated leadership, leading through change and process improvements to deliver results
• Strong analytical capability for root cause analysis, attention to detail, and concise value-added reporting
• Creative resolution development, problem solving, and follow-up skills
• Ability to work independently with minimal oversight and guidance
• Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Strong organization skills; ability to manage multiple responsibilities, prioritize, and meet deadlines
• Advanced in MS Excel functions
• Ability to shift priorities on short notice
• Solid presentation skills
• Statistical analysis to identify trends and outlier metrics
• Knowledge of Consumer Investments operational processes
• Ability to review data and provide analytical perspective
• Advanced Excel and PowerPoint skills

Core Competencies

Demonstrates expertise in risk management and control environments, with a strong focus on operational processes within financial services. Proficient in analytical reporting and quality assurance practices to enhance performance and mitigate risks.

Highest-signal resume keywords

• Risk Management
• Quality Assurance
• Data Analysis
• Leadership in Process Improvement
• Financial Services Experience

ATS Optimization Keywords

Hard Skills

• Statistical Analysis
• Root Cause Analysis
• Business Continuity Planning
• Control Testing
• Template Development
• Operational Risk Assessment
• Quality Inspection Reviews
• Data Accuracy Monitoring
• Advanced Excel Functions
• PowerPoint Skills

Soft Skills

• Creative Problem Solving
• Attention to Detail
• Strong Organization Skills
• Effective Communication
• Ability to Work Independently

Industry Keywords

• Consumer Investments
• Merrill Edge
• Regulatory Compliance
• Operational Processes
• Market Events