Business Control Manager - Client Protection

Bank of America; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America seeks a seasoned risk and controls leader to drive internal control discipline and operational excellence across a Line of Business or Enterprise Control Function. You will implement optimized controls, monitor QA, and partner with leaders to mitigate risks.

Role requires 5+ years in risk management, strong analytical and stakeholder skills, and experience presenting to executives. This position emphasizes collaboration, accountability, and controlling for regulatory expectations

Qualifications

• 5+ years in risk management, controls, or audit
• Strong knowledge of risk frameworks and control evaluation
• Experience with root cause analysis and control design/assessment
• Strategic thinking and process improvement experience
• Strong analytical, communication, and stakeholder management skills
• Executive presentation experience

Responsibilities

• Leads assessment of design and effectiveness of risk and control environments for CS and enterprise standards
• Performs monitoring and testing of controls and identifies remediation actions
• Leads implementation of optimized controls and QA practices to support business continuity
• Manages performance and productivity of team members conducting QA reviews
• Ensures timely QA activities including control execution and results reporting
• Manages operations front line responses for regulatory exams and audits
• Ensures data accuracy and captures information for inspection metrics
• Handles Audit/TRA requests and daily BAU escalations
• Conduct risk assessments; identify control gaps and emerging risks
• Manage end-to-end control lifecycle

Skills

Controls Management

Risk Management

Stakeholder Management

Strategy Planning

Process Improvement

Data Analysis

Quality Assurance

Executive Presentation

Communication

Problem Solving

Monitoring & Testing

Regulatory Understanding

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Role will be responsible for identifying, assessing, and mitigating risks, driving disciplined control enhancement and control effectiveness. This role applies strategic thinking and process simplification to strengthen the control environment while improving operational efficiency. Person in role will need to operate independently and partner with business leaders to deliver sustainable, risk-based solutions.

Role Focus Areas:

• Risk identification and mitigation
• Control fails remediation, trend analysis and governance
• Control effectiveness and optimization
• Strategic insights and process simplification

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• H andle Audit/TRA requests and daily BAU escalations
• Conduct risk assessments; identify control gaps and emerging risks.
• Manage end-to-end control lifecycle (identification, root cause, remediation, closure).
• Evaluate and enhance control design and effectiveness; validate remediation actions.
• Drive process simplification and control optimization to reduce complexity and redundancy.
• Identify thematic controls trends and recommend strategic, preventative solutions.
• Provide clear risk reporting; elevate material risks and delays as appropriate.
• Influence stakeholders and provide credible challenge on risk and control decisions.
• Partner with Legal, Risk, Compliance, and Audit to ensure alignment with frameworks and regulatory expectations.

Required Qualifications:

• 5+ years in risk management, controls, audit, or related discipline
• Strong knowledge of risk frameworks, and control evaluation
• Experience with root cause analysis and control design/assessment
• Demonstrated strategic thinking and process improvement experience
• Strong analytical, communication, and stakeholder management skills
• Executive presentation experience

Desired Qualifications:

• Risk/Control Experience
• Familiarity with regulatory expectations and risk
• Works independently with minimal oversight
• Applies advanced risk and control expertise
• Think strategically and anticipates downstream impacts
• Simplifies processes while maintaining strong risk coverage
• Drives accountability and high-quality, sustainable outcomes

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40