Senior Phone-Based Banking Advisor

Fifth Third; United States; On-site; USD 42,000 - 63,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Banker III to deliver exceptional customer experiences by building and maintaining relationships with customers via outbound calls. You will assess financial needs and provide cross-sell solutions across the product suite, using a consultative approach to tailor recommendations.

You will work with internal partners to ensure customer needs are met and adhere to risk and conduct standards.

Qualifications

• 2 years customer service or call center experience
• Sales experience preferred; financial industry a plus
• Experience communicating financial solutions over the phone

Responsibilities

• Create a memorable customer experience by building and growing relationships in the unassigned book of business through outbound calling
• Apply knowledge of consumer banking products to assess needs and offer solutions
• Use consultative approach to uncover needs and tailor recommendations
• Maintain knowledge of products, services, and processes
• Collaborate with internal partners to meet customer needs
• Analyze credit data to ensure suitable financial solutions

Skills

Customer service

Sales

Communication

Decision making

Education

High School Diploma/GED

College degree

Job description

Fifth Third Bank is seeking a Consumer Banker III to deliver exceptional customer experiences by building and maintaining relationships with customers via outbound calls. You will assess financial needs and provide cross-sell solutions across the product suite, using a consultative approach to tailor recommendations.

You will work with internal partners to ensure customer needs are met and adhere to risk and conduct standards.