Senior Consumer Banker

Fifth Third; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Fifth Third Bank in Cincinnati seeks a Senior Consumer Banker to deliver exceptional service by building and growing customer relationships over the phone. You will advise on a full range of banking products, assess financial needs, and coordinate with internal partners to meet client goals.

Applicants should have a high school diploma and 2+ years in customer service or sales; college degree or military experience is a plus. Strong communication and ethical conduct are essential for success.

Qualifications

• High School Diploma/GED required; 2 years customer service or call center experience.
• Sales environment experience is preferred and financial industry experience is a plus.
• Ability to discuss financial needs and advise customers over the phone.
• Strong professional communication and sound decision making.

Responsibilities

• Create a memorable customer experience by building relationships in the unassigned book via outbound calls.
• Apply knowledge of consumer banking products to assess financial needs and offer solutions.
• Use consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and comply with policies.
• Follow risk and ethics policies and report concerns as required.

Skills

Customer service

Sales experience

Phone consultative selling

Financial awareness

Education

High School Diploma/GED

College degree

Military experience

Job description

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTIONThis role will provide an exceptional customer experience by maintaining long lasting relationships with existing customers while supporting the banks marketing initiatives full range of Fifth Third banking products and services over the phone. The Consumer Banker III will help customers address their financial needs by utilize a consultative approach in which the banker will provide solutions that span across the customer's lifecycle.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES & RESPONSIBILITIES:Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling effortsApply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goalsUse of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutionsMaintain a well-developed, working knowledge of products, services, and processes offeredWork collaboratively with internal partners to ensure customer's needs are metAnalyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needsFollow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the BancorpOther duties as assignedMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experienceExperience in a sales environment required; experience in financial industry a plusDemonstrate ability to develop comfort level with managing customer experience and financial consultation over the phoneAbility to professionally represent Fifth Third Bank in verbal and written communicationExhibits business acumenDemonstrated ability in making sound decisionsThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this positionSenior Consumer BankerAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.LOCATION - Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.