Senior Consumer Banker: Expert, Consultative Banking

Fifth Third; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Fifth Third Bank in Cincinnati seeks a Senior Consumer Banker to deliver exceptional service by building and growing customer relationships over the phone. You will advise on a full range of banking products, assess financial needs, and coordinate with internal partners to meet client goals.

Applicants should have a high school diploma and 2+ years in customer service or sales; college degree or military experience is a plus. Strong communication and ethical conduct are essential for success.

Qualifications

• High School Diploma/GED required; 2 years customer service or call center experience.
• Sales environment experience is preferred and financial industry experience is a plus.
• Ability to discuss financial needs and advise customers over the phone.
• Strong professional communication and sound decision making.

Responsibilities

• Create a memorable customer experience by building relationships in the unassigned book via outbound calls.
• Apply knowledge of consumer banking products to assess financial needs and offer solutions.
• Use consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and comply with policies.
• Follow risk and ethics policies and report concerns as required.

Skills

Customer service

Sales experience

Phone consultative selling

Financial awareness

Education

High School Diploma/GED

College degree

Military experience

Job description

Fifth Third Bank in Cincinnati seeks a Senior Consumer Banker to deliver exceptional service by building and growing customer relationships over the phone. You will advise on a full range of banking products, assess financial needs, and coordinate with internal partners to meet client goals.

Applicants should have a high school diploma and 2+ years in customer service or sales; college degree or military experience is a plus. Strong communication and ethical conduct are essential for success.