Consumer Banker II

Fifth Third; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a Consumer Banker II to deliver solution-based conversations about banking products by phone and to support existing customers in an inbound call center.

You will help customers meet their financial goals, uphold the bank's risk policies, and participate in incentive programs tied to performance and business results.

Qualifications

• 1 year of customer service or call center experience, or college degree/military equivalent.
• Ability to discuss financial products and services over the phone.
• Professional representation of Fifth Third Bank in written and spoken form.
• Ability to make sound decisions in a regulated environment.

Responsibilities

• Provide exceptional customer experience via solution-based conversations on banking products over the phone.
• Support inbound call center operations and assist with marketing initiatives.
• Apply knowledge of consumer banking products to assess needs and offer suitable recommendations.
• Collaborate with internal partners to meet customer needs and adhere to policies.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

GENERAL FUNCTION

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.