Senior Pet Care Sales Leader & Mentorship

Petco Animal Supplies Stores, Inc.; Pekin (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Petco Animal Supplies, Inc. in Pekin, IL seeks a Senior Sales Associate to deliver knowledgeable, compassionate service on the pet care floor. You’ll mentor newer associates, assist leadership, and support store operations while helping customers find the right products and services.

You’ll promote merchandising standards, handle sales and returns accurately, and provide friendly, solution-focused service to build trust and loyalty with pet parents.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service to customers.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Skills

Retail Experience

Customer Service

Communication

Multitasking

Problem Solving

Cash Handling

Job description

Petco Animal Supplies, Inc. in Pekin, IL seeks a Senior Sales Associate to deliver knowledgeable, compassionate service on the pet care floor. You’ll mentor newer associates, assist leadership, and support store operations while helping customers find the right products and services.

You’ll promote merchandising standards, handle sales and returns accurately, and provide friendly, solution-focused service to build trust and loyalty with pet parents.