Senior Personal Banker: Customer Advisor & Team Leader

Peoples Security Bank & Trust Company; Nanticoke (Luzerne County); On-site; USD 52,000 - 70,000; Full time

Job summary

Peoples Security Bank & Trust Company is seeking an experienced banking professional to support customers and drive branch performance. The role involves counseling clients, handling day-to-day transactions, and collaborating with a sales/service team to deliver financial solutions in-person or virtually.

The position may include leadership responsibilities, coaching Personal Bankers, and ensuring compliance with banking regulations while promoting community financial literacy and customer

Qualifications

• Education/Training: high school diploma or equivalent required; further banking education preferred.
• Experience: minimum 2–4 years in a related position.
• Communication: ability to communicate across multiple channels effectively.

Responsibilities

• Processes customer transactions accurately and compliantly.
• Balances cash drawer and ATM operations; supports vault tasks.
• Guides daily workflows; ensures policy compliance and asset protection.
• Provides excellent customer service and resolves inquiries promptly.
• Promotes bank products and services to meet client needs.
• Leads and coaches Personal Bankers; participates in talent processes.

Skills

Customer communication

Interpersonal skills

Problem solving

Leadership coaching

Branch operations

Financial products knowledge

Technology proficiency

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

General Banking Diploma preferred

Job description

Peoples Security Bank & Trust Company is seeking an experienced banking professional to support customers and drive branch performance. The role involves counseling clients, handling day-to-day transactions, and collaborating with a sales/service team to deliver financial solutions in-person or virtually.

The position may include leadership responsibilities, coaching Personal Bankers, and ensuring compliance with banking regulations while promoting community financial literacy and customer