Hybrid Personal Banker & Client Advisor

Peoples Security Bank & Trust Company; Dunmore (Lackawanna County); On-site; USD 35,000 - 40,000; Full time

Job summary

Peoples Security Bank & Trust Company in Dunmore, PA is seeking a customer service oriented branch associate to support clients in-person or virtually, handle routine transactions, and contribute to a team focused on service quality. You will balance cash, process deposits and withdrawals, handle payments, and ensure compliance with banking regulations while leveraging bank products to meet customer needs.

The role offers opportunities to grow within the community bank.

Qualifications

• Excellent communication across channels (face-to-face, email, chat) and strong interpersonal skills.
• Customer service mindset with relationship-building ability.
• Understanding of branch transactions and basic banking products.
• Ability to learn and use banking software and technology effectively.

Responsibilities

• Process customer transactions (deposits, withdrawals, checks, payments) accurately and compliantly.
• Balance cash drawer, night deposits, service the ATM, and assist vault tasks as needed.
• Deliver exceptional customer service and refer clients to appropriate partners.
• Maintain knowledge of bank products/services and comply with banking regulations.
• Support day-to-day branch operations as an active team member.

Skills

Communication across channels

Interpersonal skills

Problem solving

Knowledge of branch transactionaltasks

Technology proficiency

Education

High school diploma or equivalent

Associate’s degree or General Banking Diploma preferred

Customer service training / relationship building

Tools

Banking software

Job description

Peoples Security Bank & Trust Company in Dunmore, PA is seeking a customer service oriented branch associate to support clients in-person or virtually, handle routine transactions, and contribute to a team focused on service quality. You will balance cash, process deposits and withdrawals, handle payments, and ensure compliance with banking regulations while leveraging bank products to meet customer needs.

The role offers opportunities to grow within the community bank.