Senior Personal Banker

First Community Bancshares, Inc.; Forney (TX); Vor Ort; USD 27.000 - 38.000; Vollzeit

Zusammenfassung

First Community Bancshares, Inc. in Forney, TX is seeking a front-line Teller who will handle cash transactions and deliver high-quality customer service in a busy retail banking environment.

The role requires attention to detail, ability to promote bank products, and flexibility to work evenings, weekends, and holidays. Bilingual Spanish support is appreciated to serve our diverse customer base.

Qualifikationen

• Minimum 18 years of age and a high school diploma or equivalent.
• Six months of accountable cash handling in a retail or customer service setting.
• Successful completion of the FNBT Step Program for internal employees.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Pass background investigation as required by policy.

Aufgaben

• Provide exceptional customer service handling cash receipts and payments in a high-volume environment.
• Follow bank policies and supervisor directions.
• Assess customer relationships to offer bank products and services.
• Contribute to monthly new account production targets set by management.
• Engage in in-store prospecting and cross-sell bank services.
• Process deposits, verify funds, and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Identify counterfeit documents and protect against fraud.
• Enter transactions into computer systems and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs; handle Western Union transactions.
• Serve a diverse customer base, including Spanish-speaking customers.
• Maintain regular attendance and punctuality; perform other duties as assigned.

Kenntnisse

Customer service

Cash handling

Teamwork

Bilingual Spanish

Ausbildung

High school diploma or equivalent

Tools

Banking software

Jobbeschreibung

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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