Personal Banker

First National Bank Texas; Pearland (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

First National Bank Texas in Pearland, TX is seeking an in-person Customer Service/Teller role to handle cash, process deposits, and promote bank products in a busy sales environment.

Responsibilities include evaluating customer relationships, following bank policies, and meeting monthly new account production targets while serving a diverse customer base, including Spanish-speaking clients. Flexibility in schedule is required, with potential evenings/weekends.

Formación

• High school diploma or equivalent required.
• Six months of work experience in retail or customer service preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Ability to work well in a team environment.
• Spanish-speaking ability is beneficial.

Responsabilidades

• Provide exceptional customer service, involving receipt and payment of cash, in a high-volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Follow established policies in accordance with bank and supervisor direction.
• Accountable for monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds, balance each days operations.
• Receive cash and checks for deposit, verify amounts, and check endorsements.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish-speaking population.
• Regular and predictable attendance and punctuality.

Conocimientos

Customer service

Cash handling

Sales skills

Bilingual Spanish

Educación

High school diploma or equivalent

Herramientas

Banking software

Cash handling systems

POS terminal

Descripción del empleo

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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