Senior Personal Banker

Fhnb; Wichita Falls (TX); Hybrid; USD 29,000 - 42,000; Full time

Job summary

Fhnb in Wichita Falls, TX is seeking a bank teller to deliver exceptional customer service in a high-volume branch. You will handle cash transactions, process deposits and payments, and maintain accurate records while complying with bank policies.

The role requires a HS diploma, 6 months cash handling experience, ability to work evenings or weekends, and the ability to pass background checks. Bilingual skills with Spanish are a plus.

Qualifications

• High school diploma or equivalent is required
• Six months of accountable cash handling in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to work well in a team environment
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass a background investigation

Responsibilities

• Provide exceptional customer service in a high-volume sales environment
• Process deposits, payments and cash transactions accurately and balance daily operations
• Offer bank products and services to customers based on needs
• Contribute to monthly new account targets and cross-sell bank services
• Maintain compliance with bank policies and supervisor directions
• Operate computer and banking devices to record transactions and issue receipts
• Handle money orders, cashier's checks, wires, and CDs as needed
• Serve a diverse customer base, including Spanish speakers

Skills

Cash handling

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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