Personal Banker

Fhnb; Tyler (TX); On-site; USD 18,000 - 28,000; Full time

Job summary

Fhnb in Tyler, TX seeks a friendly Teller to join our branch team. You will handle cash, process deposits and payments, and promote bank services to help customers achieve financial goals.

With a focus on accuracy, customer service, and adherence to policy, you will work in a fast-paced environment, support Spanish-speaking clients, and participate in daily operations with reliable attendance. Hours may include evenings, weekends and holidays; a background check is required and teamwork is

Qualifications

• At least 18 years old and legally eligible to work in the U.S.
• High school diploma or currently enrolled, preferred
• Prior cashier or teller experience is a plus

Responsibilities

• Provide customer service, process cash transactions in a high-volume environment.
• Recommend bank products and services to support customers' financial success.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Prospect in-store for sales opportunities as needed.
• Process deposits and cash withdrawals accurately and balance daily operations.
• Receive cash and checks and verify amounts and endorsements.
• Identify counterfeit money and avoid counterfeit checks.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks assigned by supervisors.
• Maintain regular attendance and punctuality.
• Work within approved authority limits.

Skills

Customer service

Cash handling

Teamwork

Bilingual Spanish

Education

High school diploma or equivalent

Tools

POS system

Banking software

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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