Personal Banker

Fhnb; Chandler (AZ); Híbrido; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Fhnb in Chandler, AZ seeks a customer-focused bank teller to join our team. You will handle cash, process deposits and payments, and assist customers with banking products and services in a fast-paced environment.

The position requires a high school diploma or equivalent, 18+ years, and the ability to work a flexible schedule including evenings and weekends. Bilingual Spanish is a plus for serving a diverse community.

Qualificações

• Must be at least 18 years old and have a high school diploma or equivalent.
• Experience in retail or customer service preferred; able to work a flexible schedule including evenings, weekends and holidays.
• Must pass background investigation and work well in a team.
• Must be able to communicate with a diverse customer base, including Spanish speakers.

Responsabilidades

• Under supervision, provide exceptional customer service and handle cash transactions in a high-volume sales environment.
• Evaluate customer needs and recommend bank products and services.
• Follow bank policies and internal supervisor directions.
• Support monthly targets for new accounts and cross-sell services as appropriate.
• Process deposits, withdrawals, and other banking transactions with accuracy.
• Operate computer systems and POS/banking software to issue receipts and complete tasks.
• Maintain cash accountability and detect counterfeit items; ensure attendance and punctuality.

Conhecimentos

Customer service

Cash handling

Teamwork

Bilingual Spanish

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Banking software

Computer literacy

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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