Senior Personal Banker

fnbtandfcbcareers; Dallas (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

FNBT is seeking a customer-focused teller to join our Dallas branch. You will handle cash transactions, deposits, and withdrawals while promoting bank products. The role requires accurate balancing, adherence to policies, and service to a diverse customer base, including Spanish speakers. Flexibility for evenings, weekends, and holidays is preferred.

Join a fast-paced, high-volume environment where teamwork, reliability, and customer care are essential to daily banking operations.

Qualifications

• Exceptional customer service in a high-volume sales environment.
• Ability to identify customer needs and offer bank products/services.
• Experience handling cash and deposits accurately and securely.
• Bilingual communication with Spanish-speaking customers.
• Works well in a team and meets performance targets.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume setting.
• Follow bank policies and supervisor directions.
• Evaluate customer relationships to offer banking products and services.
• Achieve monthly new account production targets.
• Cross-sell bank services and products.
• Process deposits, withdrawals, and wire transfers; balance daily transactions.
• Support a diverse customer base, including Spanish-speaking clients.
• Maintain attendance and punctuality; perform other tasks as needed.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish

Teamwork

Education

High school diploma or equivalent

Tools

Banking software

Job description

Job Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

Approval Limits

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy