Personal Banker

fnbtandfcbcareers; Fort Smith (AR); Vor Ort; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

FNBT in Fort Smith, AR seeks a friendly teller to deliver excellent customer service, handling cash transactions in a fast-paced branch environment.

You will promote bank products, assist Spanish-speaking customers, and maintain accurate records while upholding bank policies. A high school diploma or equivalent and the ability to pass a background check are required; flexible availability including evenings and weekends is preferred.

FNBT is an equal opportunity employer.

Qualifikationen

• 18 years of age or older
• High school diploma or equivalent
• Ability to communicate clearly in English and Spanish
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Aufgaben

• Provide exceptional customer service with receipt and payment of cash in a high-volume environment
• Evaluate customer relationships to offer bank products and services
• Follow established policies in accordance with the bank and supervisor's direction
• Achieve monthly new account production targets as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds, balance each day’s operations
• Receive cash and checks for deposits, verify amounts and endorsements
• Examine cash to guard against counterfeit items and misidentification
• Enter transactions into computer and issue receipts
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including Spanish-speaking customers
• Perform other tasks as requested by supervisors
• Regular and predictable attendance and punctuality
• Approval limits based on established authority

Kenntnisse

Customer service

Sales

Bilingual

Cash handling

Attention to detail

Teamwork

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Ability to communicate clearly and professionally in both Spanish and English
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment