Personal Banker

fnbtandfcbcareers; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a Teller to deliver exceptional customer service in a busy Austin bank branch. You will handle cash receipts, deposits, and payments, ensuring accuracy and daily balancing, while also suggesting suitable bank products to customers.

The role requires flexibility to work in a fast-paced environment, with emphasis on attendance, teamwork, and adherence to policy. Bilingual skills are advantageous given a diverse client base, including Spanish speakers.

Qualifications

• Customer service experience preferred.
• Ability to work in a high volume, sales environment.
• Bilingual ability helpful for a large Spanish-speaking customer base.

Responsibilities

• Provide exceptional customer service, handling receipt and payment of cash.
• Evaluate customer relationships and recommend bank products and services.
• Process deposits and cash transactions accurately and balance daily operations.
• Cross-sell bank services and work in a sales environment.
• Maintain attendance and punctuality; follow bank policies.

Job description

Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment