Bilingual Sr Personal Banker

fnbtandfcbcareers; Edinburg (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

FNBT is seeking a customer service focused teller to work in a high-volume branch in Edinburg, TX. You will handle deposits, payments, and cash transactions while offering bank products to customers in both Spanish and English.

The role requires strong cash handling, reliable attendance, and the ability to work a flexible schedule including evenings and weekends. Prior retail or service experience is preferred.

Qualifications

• Clear and professional communication in English and Spanish.
• Minimum 6 months cash handling in retail or service.
• Completion of FNBT Step Program for internal employees.

Responsibilities

• Receive cash and payments, balance daily operations.
• Evaluate customer relationships to offer bank products.
• Cross-sell bank services and maintain accuracy of records.
• Process deposits, money orders, wires, and CDs as required.
• Provide services to a diverse customer base, including Spanish speakers.
• Maintain attendance and adapt to a high-volume environment.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Sales / cross-selling

Teamwork

Education

High school diploma

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy