Personal Banker

fnbtandfcbcareers; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a frontline team member to deliver exceptional customer service while handling cash transactions in a busy branch. You will evaluate customer needs, recommend bank products, and cross-sell services to a diverse clientele, including Spanish speakers. Flexibility with schedule and strong teamwork are essential.

The role requires standing for long periods, accurate record-keeping, and adherence to bank policies. Previous retail or service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Six months of retail or customer service experience preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background check per company policy.
• Ability to work well in a team.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Process deposits, withdrawals, and fund transfers accurately.
• Maintain balance of daily transactions and cash handling.
• Cross-sell bank services to diverse customers, including Spanish speakers.

Skills

Customer service

Sales oriented

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment