Personal Banker

fnbtandfcbcareers; Alamogordo (NM); On-site; USD 28,000 - 42,000; Full time

Job summary

FNBT is seeking a customer service focused associate for our in-branch team in New Mexico. Under direct supervision, you will handle cash receipts, deposits, and everyday banking transactions in a high-volume retail environment.

You will evaluate customer needs, cross-sell bank products, and ensure accuracy while complying with bank policies. The role requires bilingual Spanish/English communication and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Ability to communicate clearly in Spanish and English.
• Six months of customer service or retail experience preferred.
• Must be able to work flexible schedule including evenings, weekends, and holidays.
• Background check as per company policy.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume setting.
• Evaluate relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned.
• Prospect within-store and cross-sell bank services.
• Process deposits and payout funds and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit checks.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide services to a diverse customer base, including Spanish speakers.
• Maintain regular attendance and punctuality.
• Work within approved approval limits.

Skills

Customer service

Cash handling

Sales skills

Bilingual Spanish/English

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

POS terminals

Job description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Ability to communicate clearly and professionally in both Spanish and English
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment