Senior Permits & Licensing Support Specialist

City of Detroit; Detroit (MI); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

City of Detroit's Buildings, Safety Engineering, and Environmental Department seeks a Customer Service Representative III-BSEED to assist the public with permits, licenses, and registrations. You will process applications, verify documentation, and perform data entry into the permitting system while coordinating with other city offices.

The role requires at least a high school diploma and about one year of customer service experience, with strong communication and record-keeping skills for

Qualifications

• High school diploma or GED is required.
• One year of experience in customer service handling high volumes of public inquiries.
• Ability to research and maintain files, and prepare routine reports.

Responsabilités

• Assist customers on-site with permit, license, and registration applications.
• Perform data entry for applications, approvals, and payments into the permitting system.
• Schedule inspections and respond to inquiries regarding procedures and fees.
• Interact with other City departments and agencies to obtain information.
• Prepare forms, conduct record research, and issue certificates as needed.

Connaissances

Customer service

Interpersonal skills

Data entry

Record maintenance

Teamwork

Communication

Formation

High school diploma

Outils

Microsoft Office

Permitting system

Description du poste

City of Detroit's Buildings, Safety Engineering, and Environmental Department seeks a Customer Service Representative III-BSEED to assist the public with permits, licenses, and registrations. You will process applications, verify documentation, and perform data entry into the permitting system while coordinating with other city offices.

The role requires at least a high school diploma and about one year of customer service experience, with strong communication and record-keeping skills for