Senior Performance Improvement Consultant, Perioperative Services

Dartmouth-Hitchcock Health; Lebanon (NH); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking a Senior Performance Improvement Consultant to lead enterprise-wide improvement initiatives, designing data-driven projects and mentoring staff to boost quality, safety, and value across the system.

The role is full-time with a hybrid remote arrangement in New Hampshire, requiring experience in change management, curriculum development, and health-system program delivery.

Qualifications

• Bachelor’s degree in Engineering, Informatics, or related field required.
• 8 years of experience applying continuous improvement methodologies to lead change.
• Demonstrated project management experience required.
• LSS Black Belt certification within 1 year of hire; DH Black Belt within 1 year of hire.

Responsibilities

• Lead and coach continuous improvement projects across the system.
• Develop area KPIs and strategy deployment plans with leaders.
• Design data collection plans and analyze data to identify opportunities for improvement.
• Develop metrics and reporting tools for department activity assessment.
• Maintain project tools (e.g., MS Project, SharePoint) and deliver training.

Skills

Project management

Change management

Curriculum development

Coaching

Data analysis

Education

Bachelor’s degree in Engineering, Informatics, or related field

Master’s degree in Engineering, Healthcare Administration or related field

Tools

MS Project

SharePoint

Job description

Overview

Senior Performance Improvment Consultant

Full-time Hybrid remote

Develops and measures key performance indicators, identifying opportunities for improvement, and creating project plans for prioritized performance improvement. Leads projects to design, develop, modify, and implement processes to improve quality, safety, and value. Applies and teaches others about change management techniques, systems thinking methods, and targeted, data-driven problem solving skills to promote deeper understanding of system failures and opportunities for improvement. Applies education theory, curriculum development, and curriculum delivery methods as they relate to change management and continuous improvement.

Responsibilities

• Masters and applies standard project management tools to all projects. Contribute to the knowledge-based tools used for project management at DH.
• Facilitates and supports performance improvement and patient safety across the DH system through participation in, leadership of, and coaching of individuals working on continuous improvement projects.
• Works with leaders to develop area Key Performance Indicators and strategy deployment plans.
• Designs and implements data collection plans and analyzes data to identify opportunities for improvement on projects.
• Leads the development of metrics and reporting tools for Performance Improvement Department activity assessment.
• Participates in the operation of the Performance Improvement Department.
• Maintains tools used in project and administrative work (e.g., MS Project, SharePoint, etc.).
• Leads the development and delivery of improvement and safety education, including Value Institute courses.
• Assesses skillsets to identify organizational need for education in change management, continuous improvement, measurement, and data analysis. Proposes, develops, and delivers curricula to meet identified needs.
• Provides coach-the-coach support for staff developing coaching competency.
• Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree in Engineering, Informatics, or related field required.
• Master’s degree in Engineering, Healthcare Administration or other technical field preferred.
• 8 years of experience applying continuous improvement methodologies to lead change or the equivalent in education, certification, or alternate experience required.
• Demonstrated ability to apply change management concepts required.
• Experience developing and delivering continuous improvement curricula preferred.
• Demonstrated experience coaching adult learners is required.
• Prior experience working in health systems is preferred.
• Functional knowledge of regulatory standards.
• Demonstrated project management experience is required.
• Interpersonal skills and the ability to facilitate and lead projects are essential.
• Demonstrated contribution to engineering, scientific, or continuous improvement communities through conference or journal publications or equivalent is desired.

Required Licensure/Certifications

• LSS Blackbelt certification within 1 year of hire
• Obtain DH Blackbelt within 1 year of hire and continue to maintain that certification.