Performance Improvement Specialist

Merrimack Health; Methuen (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Merrimack Health seeks a Performance Improvement Specialist to champion process improvement, outcomes management, and regulatory compliance across the organization. The role uses a data-driven approach to evaluate workflows, conduct tests of change, measure results, and support implementation and sustainment at the point of care.

This leader liaises across disciplines to ensure knowledge and focus on quality goals, assesses regulatory readiness, and educates on change management and improvement

Qualifications

• General knowledge of statistical, improvement analytics and data management.
• Must have team-based collaboration and change management skills.
• Experience guiding interdisciplinary clinical teams and leaders.

Responsibilities

• Lead process improvement initiatives using PDSA, LEAN, Six Sigma and related methods.
• Guide interdisciplinary clinical teams and leaders.
• Manage multiple improvement initiatives concurrently.
• Lead complex multidisciplinary teams.
• Analyze data and present results to stakeholders.
• Assess regulatory/accreditation readiness and provide education at the point of care.
• Serve as liaison across disciplines to align quality goals.
• Provide education on change management and improvement tools.
• Data collection, record review, investigations and data presentation as needed.

Skills

Process Improvement

Interdisciplinary collaboration

Project management

Team leadership

Data analytics

EMR systems

MS Office

Education

Master’s degree in Nursing/MPH or related field

Tools

MS Word

MS Outlook

MS Excel

MS PowerPoint

Job description

The Performance Improvement Specialist serves as a highly visible, energetic champion for process improvement and outcomes management, as well as regulatory and standard compliance throughout the organization. The specialist utilizes a data-driven approach to collaboratively evaluate processes and outcomes, develop and/or revise workflows, conduct tests of change, measure results, support implementation of new processes and facilitate sustainment. The role serves as a liaison across disciplines and hierarchy to ensure knowledge, understanding and unwavering focus toward achieving the organization’s quality goals. This leader will assess and evaluate continuous regulatory/accreditation readiness and provide on- going support and education at the point of care. The specialist will facilitate and/or lead organizational education related to change management, process improvement strategies and tools and serve as a content expert for interdisciplinary staff. While the goal is to spend a significant amount of time at the point of care, the role also has a component of data collection, record review, systems’ investigations, data analysis and data presentation.

EDUCATION AND RELATED EXPERIENCE:

Required:

• Process Improvement skills such as PDSA, LEAN, Six Sigma, 5 Whys, Value Stream Mapping, Root Cause Analysis, Failure Modes Effects Analysis, Change Management, Appreciative Inquiry.
• Ability to guide and influence interdisciplinary clinical team and leaders.
• Ability to simultaneously manage multiple initiatives.
• Ability to lead complex multidisciplinary teams effectively.
• General knowledge of statistical, improvement analytics and data management.
• Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, build successful relationships, and adapt quickly to changes within the work environment required.
• Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy.
• Knowledge of electronic medical record systems.
• Proficient in Windows-based operating software and systems that include MS Word, MS Outlook, MS Excel, and MS PowerPoint.

Preferred:

• Master’s degree, Nursing, MPH or related field.
• Minimum of three years quality improvement and three years acute clinical care experience.