Manager, Process Improvement

Community Health Systems; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Community Health Systems seeks a Manager of Process Improvement to drive Lean initiatives across the organization. The role involves consulting, coaching, and teaching leaders to create, implement, and sustain improvements that yield quality outcomes, revenue growth, and operational efficiency.

You will partner with administrators, clinicians, and staff to foster a culture of continuous improvement throughout the health system.

Qualifications

• Bachelor’s degree in a related field is required; Master’s preferred.
• 5–7 years of relevant professional experience; healthcare setting preferred.
• 3–5 years in process improvement, Lean methodologies, or healthcare operations.
• 2–4 years leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis, and financial outcomes.
• 1–3 years in data analytics, data visualization, or AI-related applications preferred.

Responsibilities

• Coaches leaders on Lean and process improvement techniques across clinical and operational areas.
• Builds collaborative relationships with corporate, hospital staff, and physicians to drive quality and efficiency.
• Defines, measures, and analyzes performance metrics to track impact of improvements.
• Acts as internal consultant to achieve quality, revenue, and operational goals via continuous improvement.
• Supports implementing a standardized improvement system across routine practices.
• Maintains regular attendance and compliance with policies.

Skills

Lean principles

Six Sigma

Data analytics

Coaching & mentoring

Effective communication

Project management

Education

Bachelor's Degree in Business, Healthcare Administration, Engineering, or a related field

Master's Degree in Business, Healthcare Administration, Engineering, or a related field

Tools

Data analysis software

Job description

Job Summary

The Manager, Process Improvement is responsible for advancing Lean process improvement initiatives across the organization. This role involves consulting, coaching, and teaching leaders and teams to create, implement, and sustain process improvements that support quality outcomes, revenue growth, and operational efficiency. The Manager partners with administrators, clinicians, and staff to foster a continuous improvement culture throughout the health system.

Job Summary

The Manager, Process Improvement is responsible for advancing Lean process improvement initiatives across the organization. This role involves consulting, coaching, and teaching leaders and teams to create, implement, and sustain process improvements that support quality outcomes, revenue growth, and operational efficiency. The Manager partners with administrators, clinicians, and staff to foster a continuous improvement culture throughout the health system.

Essential Functions

• Coaches and educates corporate and facility leaders on Lean principles and process improvement techniques, facilitating adoption across clinical and operational areas.
• Develops and sustains collaborative relationships with corporate, hospital staff, and physicians to drive a focus on quality improvement and optimized operations.
• Assists in defining, measuring, and analyzing performance metrics to track and communicate the impact of improvement initiatives.
• Serves as an internal consultant, providing expertise on achieving quality, revenue, and operational goals through continuous improvement practices.
• Supports the Director, Process Improvement in implementing a standardized improvement system and ensuring that it is embedded into routine practices.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
  

Qualifications

• Bachelor's Degree in Business, Healthcare Administration, Engineering, or a related field required
• Master's Degree in Business, Healthcare Administration, Engineering, or a related field preferred
• 5-7 years of overall relevant professional experience preferred
• 3-5 years of experience in process improvement, Lean methodologies, or healthcare operations required
• 2-4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required
• 1-3 years of experience in data analytics, data visualization, or AI-related applications preferred
• Experience in a healthcare setting preferred
• Up to 25% travel expected.

Knowledge, Skills And Abilities

• Application of A3 or PDSA improvement tools.
• Proficient in Lean and Six Sigma principles, with experience implementing process improvements in complex settings.
• Strong analytical skills, including familiarity with metrics development and performance tracking.
• Excellent coaching, teaching, and mentoring abilities.
• Effective communicator with the ability to build relationships across multidisciplinary teams.
• Competent in project management and data analysis software applications.
• Ability to work independently and as part of a team in a fast-paced, results-oriented environment.
  

Licenses and Certifications

• Six Sigma Green Belt Certification preferred or
• Lean Six Sigma Black Belt preferred