Director Performance Excellence

Carolinas Medical Center; United States; Híbrido; USD 104.000 - 166.000; Jornada completa

Descripción de la vacante

Carolinas Medical Center seeks a senior leader to manage high-priority performance improvement initiatives across the enterprise. You will assess processes, identify opportunities, and drive measurable improvements with data-informed decisions.

The role requires 7+ years in performance excellence within healthcare, plus 3 years in management. Hybrid role based in the NC area, with responsibilities spanning budgeting, HR, and strategic deployment.

Formación

• Proven track record of achieving breakthrough results through large-scale projects.
• Proven track record deploying performance improvement methodologies (Lean, Six Sigma, TPS, Shingo).
• Strong understanding of operational excellence principles and tools.
• Excellent leadership and team management skills to inspire others.
• Exceptional communication and interpersonal skills with stakeholders at all levels.
• Strong analytical and problem-solving abilities with a data-driven mindset.

Responsabilidades

• Lead large-scale performance improvement initiatives with data-informed analyses.
• Identify strategic and operational project opportunities across the enterprise.
• Develop and maintain continuous improvement methodologies and governance.
• Balance cost, quality, and service to improve healthcare operations.
• Collaborate with leaders to align projects with ECG's strategic vision.
• Build stakeholder relationships and manage expectations for project success.
• Create change management plans to ensure adoption of solutions.
• Oversee staffing, budgets, and timelines for assigned projects.
• Ensure compliance with codes of conduct and organizational policies.

Conocimientos

breakthrough results

performance improvement

Lean Six Sigma TPS Shingo

operational excellence

leadership & team management

communication & interpersonal

analytical & problem solving

Educación

Bachelor's degree in healthcare administration or related field

Descripción del empleo

Department: 10112 Enterprise Corporate - Enterprise Consulting

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: Hybrid role, based in the NC area.

Pay Range: $75.40 - $120.65

MAJOR RESPONSIBILITIES

• Provides management of large scale, high priority performance improvement initiatives including but not limited to assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
• Provides leadership and identifies strategic and operational project opportunities across the enterprise to create superior value, service excellence and a high-performing culture in an integrated approach.
• Plays a key role in the development and maintenance of methodology and approaches. Supports continuous improvement enterprise wide. Manages, maintains, and leverages relationships with site, area, and functional leaders, as assigned by ECG leaders, to further partnership in identification of opportunities, prioritization, execution, and escalation.
• Leads the development of the service offering by continuously challenging teams and leaders to improve how value is delivered through healthcare operations by balancing cost, quality, and service. Leverages continuous improvement systems to partner with leaders to identify priorities that could then feed into the ECG pipeline of opportunities to be prioritized for staffing.
• Collaborate with other leaders within the ECGto ensure alignment and coordination of projects and initiatives. Foster a culture of collaboration and knowledge sharing among team members, promoting cross-functional learning and best practices. Identify opportunities for synergy and efficiency across projects and workstreams. Contribute to the development and implementation of ECG's strategic vision and objectives.
• Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors. Collaborate with stakeholders to understand their strategic priorities and align project objectives with organizational goals. Communicate project updates, risks, and recommendations to stakeholders in a clear and concise manner. Proactively manage stakeholder expectations and resolve conflicts to ensure project success.
• Create and execute change management plans to ensure successful adoption of solutions and redesigned work. Provide partnership and support to site leaders and staff during the implementation process.
• Proactively, communicates progress to the leadership teams (ECG, ECG leaders and key stakeholders) regarding the implementation and value delivered of all projects and strategies. Leads and supports project teams to ensures all targets are met and completed on schedule and within budget.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Education: Bachelor's degree in healthcare administration, Business Administration, or a related field.

Years of Experience: 7 years or more in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background facilitating business transformation and large-scale Performance Improvement Initiatives. Includes 3 years of management-level experience.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change.
• Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements.
• Strong understanding of operational excellence principles and tools.
• Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives.
• Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a data-driven mindset.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

This posit