Senior People Experience Consultant - HR Ops & Strategy

sonyinteractiveentertainmentglobal; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Sony Interactive Entertainment in San Mateo, CA (hybrid in office 2x a week) is seeking a Senior HR Generalist to join our People Experience team. You will provide high-touch operational and strategic support across Workday, ServiceNow, and partner teams.

Experience partnering with senior HR leaders and coordinating across HRBPs, Legal, Payroll, Benefits, and Mobility is essential. Strong judgment, data discipline, and confidentiality are required.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years of progressive HR generalist/HRBP experience in a fast-paced, high-tech, creative or entertainment environment.
• Proven success partnering with senior HR and business leaders and coordinating work across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, and HR Technology.
• Strong business/commercial acumen, curiosity and high learning agility.
• Demonstrated experience managing sensitive employee matters, performance concerns, workforce changes, terminations, and post-exit issues with discretion.
• Working knowledge of U.S. employment laws and federal/state regulations; experience supporting Canada, LATAM, EMEA, or other international populations is valued.
• Strong Workday capability.

Responsibilities

• Deliver HR services as an extension of the PX team and as part of the core PX service model, building relationships with business leaders.
• Support HRBPs with workforce planning, organizational design, talent and performance cycles, compensation planning, engagement activity, manager coaching, and other priority initiatives.
• Act as a Tier 2 escalation point for employee and manager questions, coordinating with Payroll, Benefits, Compensation, Mobility, Employee Relations & Legal, and other COEs.
• Manage complex employee lifecycle activity, including job and organization changes, international transfers, relocations, performance processes, terminations, severance and post-exit questions, and related Workday transactions.
• Partner with Employee Relations and Legal on performance concerns, business cases, role eliminations, restructures, involuntary terminations, mutual separations, and other sensitive matters.
• Coordinate multi-region workforce change projects with impact data ownership, project plans, manager materials, employee communications, exit documentation, QA, and follow-up.
• Own and maintain trackers, coverage maps, process docs, and shared repositories; establish a reliable source of truth.
• Support annual and mid-year talent, performance, promotion, and compensation processes, including manager guidance and data audits.
• Maintain employee data and execute Workday transactions with confidentiality and proper controls.
• Manage ServiceNow cases for the PX Consultant team, provide updates to employees, managers, and partner teams.
• Use data and dashboards to identify trends, strengthen controls, and improve service delivery.
• Drive continuous improvement by documenting workflows, defining roles, and using digital tools and AI.

Education

Bachelor's degree or equivalent practical experience

7+ years HR generalist/HRBP support experience

Partnering with senior HR leaders & coordinating across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, HR Technology

Strong business acumen, curiosity and high learning agility

Experience handling sensitive employee matters with discretion

Working knowledge of U.S. employment laws; experience with Canada, LATAM, EMEA

Strong Workday capability

Job description

Sony Interactive Entertainment in San Mateo, CA (hybrid in office 2x a week) is seeking a Senior HR Generalist to join our People Experience team. You will provide high-touch operational and strategic support across Workday, ServiceNow, and partner teams.

Experience partnering with senior HR leaders and coordinating across HRBPs, Legal, Payroll, Benefits, and Mobility is essential. Strong judgment, data discipline, and confidentiality are required.