Senior People Experience Partner – HR Ops & Strategy

Sony Interactive Entertainment Inc.; San Mateo (CA); Hybride; USD 154 000 - 231 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401k matching

Paid time off

Wellness program

Employee discounts

Bonus eligible

Résumé du poste

Sony Interactive Entertainment is seeking an experienced Senior HR Generalist (People Experience Consultant) in San Mateo, CA. This hybrid role partners with PX teams to manage complex employee lifecycle activity, using Workday and ServiceNow to deliver high-touch HR services across multiple client groups.

You will support workforce planning, organizational design, performance cycles, compensation, and engagement initiatives while protecting data confidentiality and ensuring process integrity.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7+ years of progressive HR generalist, HR operations, or HRBP-support experience in a fast-paced, high-tech, creative, or entertainment environment.
• Proven success partnering with senior HR and business leaders and coordinating work across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, and HR Technology.
• Strong business/commercial acumen, curiosity and high learning agility.
• Demonstrated experience managing sensitive employee matters, performance concerns, workforce changes, terminations, and post-exit issues with discretion and sound judgment.
• Working knowledge of U.S. employment laws and federal and state regulations; experience supporting international populations is valued.
• Strong Workday capability, including employee data changes, organizational transactions, approvals, reporting, and audit-minded quality control.
• Strong AI skills, developing and deploying tools to assist personally and with the PXC team.
• Experience with ServiceNow or another HR case-management platform.
• Advanced organizational and project-management skills, with the ability to manage multiple confidential workstreams, deadlines, trackers, and stakeholders.
• Highly data literate, with experience auditing information, maintaining a source of truth, producing reports or dashboards, and translating data into decisions and process improvements.
• Excellent written and verbal communication skills, including the ability to create clear manager guidance, process documentation, employee communications, and executive-ready updates.
• Comfort operating in a global, matrixed environment and taking initiative where ownership, process, or handoffs are not yet fully defined.
• Strong Microsoft Word, PowerPoint, and Excel skills, with practical experience using AI and digital tools to improve HR service delivery.

Responsabilités

• Deliver HR services as an extension of the HRBP team and as part of the core PX service model, building relationships with business leaders.
• Support HRBPs with workforce planning, organizational design, talent and performance cycles, compensation planning, engagement activity, manager coaching, and other priority initiatives.
• Act as a Tier 2 escalation point for employee and manager questions, coordinating with Payroll, Benefits, Compensation, Mobility, Employee Relations & Legal, and other COEs.
• Manage complex employee lifecycle activity, including job and organization changes, international transfers, relocations, performance processes, terminations, severance and post-exit questions, and related Workday transactions and approvals.
• Partner with Employee Relations and Legal on performance concerns, business cases, role eliminations, restructures, involuntary terminations, mutual separations, and other sensitive matters.
• Coordinate multi-region workforce change projects, including impact-data ownership, project plans, manager materials, employee communications, exit documentation, quality assurance, and post-event follow-up.
• Own and maintain accurate trackers, impact sheets, coverage maps, process documentation, and shared repositories.
• Support annual and mid-year talent, performance, promotion, and compensation processes, including manager guidance, data audits, exception management, access mapping, and issue resolution for populations outside standard system workflows.
• Maintain employee data and execute Workday transactions with confidentiality and audit controls.
• Manage ServiceNow cases assigned to the PX Consultant team, monitor aging and handoffs, and provide updates to employees and partners.
• Use data and dashboards to identify trends, strengthen controls, improve service delivery, and provide actionable insights.

Connaissances

Workday

ServiceNow

Data analysis

HR policies

Stakeholder mgmt

Executive communication

HR strategy

Project management

AI tools in HR

US employment law

Formation

Bachelor’s degree or equivalent practical experience

Outils

Microsoft Word

PowerPoint

Excel

Description du poste

Sony Interactive Entertainment is seeking an experienced Senior HR Generalist (People Experience Consultant) in San Mateo, CA. This hybrid role partners with PX teams to manage complex employee lifecycle activity, using Workday and ServiceNow to deliver high-touch HR services across multiple client groups.

You will support workforce planning, organizational design, performance cycles, compensation, and engagement initiatives while protecting data confidentiality and ensuring process integrity.