People Experience Consultant

sonyinteractiveentertainmentglobal; United States; Híbrido; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

Sony Interactive Entertainment in San Mateo, CA (hybrid in office 2x a week) is seeking a Senior HR Generalist to join our People Experience team. You will provide high-touch operational and strategic support across Workday, ServiceNow, and partner teams.

Experience partnering with senior HR leaders and coordinating across HRBPs, Legal, Payroll, Benefits, and Mobility is essential. Strong judgment, data discipline, and confidentiality are required.

Qualificações

• Bachelor's degree or equivalent practical experience.
• 7+ years of progressive HR generalist/HRBP experience in a fast-paced, high-tech, creative or entertainment environment.
• Proven success partnering with senior HR and business leaders and coordinating work across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, and HR Technology.
• Strong business/commercial acumen, curiosity and high learning agility.
• Demonstrated experience managing sensitive employee matters, performance concerns, workforce changes, terminations, and post-exit issues with discretion.
• Working knowledge of U.S. employment laws and federal/state regulations; experience supporting Canada, LATAM, EMEA, or other international populations is valued.
• Strong Workday capability.

Responsabilidades

• Deliver HR services as an extension of the PX team and as part of the core PX service model, building relationships with business leaders.
• Support HRBPs with workforce planning, organizational design, talent and performance cycles, compensation planning, engagement activity, manager coaching, and other priority initiatives.
• Act as a Tier 2 escalation point for employee and manager questions, coordinating with Payroll, Benefits, Compensation, Mobility, Employee Relations & Legal, and other COEs.
• Manage complex employee lifecycle activity, including job and organization changes, international transfers, relocations, performance processes, terminations, severance and post-exit questions, and related Workday transactions.
• Partner with Employee Relations and Legal on performance concerns, business cases, role eliminations, restructures, involuntary terminations, mutual separations, and other sensitive matters.
• Coordinate multi-region workforce change projects with impact data ownership, project plans, manager materials, employee communications, exit documentation, QA, and follow-up.
• Own and maintain trackers, coverage maps, process docs, and shared repositories; establish a reliable source of truth.
• Support annual and mid-year talent, performance, promotion, and compensation processes, including manager guidance and data audits.
• Maintain employee data and execute Workday transactions with confidentiality and proper controls.
• Manage ServiceNow cases for the PX Consultant team, provide updates to employees, managers, and partner teams.
• Use data and dashboards to identify trends, strengthen controls, and improve service delivery.
• Drive continuous improvement by documenting workflows, defining roles, and using digital tools and AI.

Formação académica

Bachelor's degree or equivalent practical experience

7+ years HR generalist/HRBP support experience

Partnering with senior HR leaders & coordinating across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, HR Technology

Strong business acumen, curiosity and high learning agility

Experience handling sensitive employee matters with discretion

Working knowledge of U.S. employment laws; experience with Canada, LATAM, EMEA

Strong Workday capability

Descrição da oferta de emprego

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

HR Generalist (People Experience Consultant)

San Mateo, CA (hybrid in office 2x a week)

We're looking for an experienced Senior HR Generalist (People Experience Consultant) to join our People Experience (PX) team. This position will provide high-touch operational and strategic support to People & Places Business Partners and their client groups, with particular emphasis on Business and Product, Legal and Finance, AMER populations. The successful candidate will manage complex employee lifecycle activity, serve as a trusted escalation point, coordinate cross‑functional programs, and translate business needs into accurate, well‑controlled execution across Workday, ServiceNow, and partner teams. The role requires strong judgment, urgency, data discipline, and the ability to lead sensitive work through clear ownership, documentation, and follow‑through.

Principal Duties/Responsibilities:

• Deliver HR services as an extension of the HRBP team and as part of the core PX service model, building strong relationships with business leaders and understanding the distinct needs of each client group.
• Support HRBPs with workforce planning, organizational design, talent and performance cycles, compensation planning, engagement activity, manager coaching, and other priority initiatives.
• Act as a Tier 2 escalation point for employee and manager questions, owning issues through resolution and coordinating with Payroll, Benefits, Compensation, Mobility, Employee Relations & Legal, and other COEs.
• Manage complex employee lifecycle activity, including job and organization changes, international transfers, relocations, performance processes, terminations, severance and post‑exit questions, and related Workday transactions and approvals.
• Partner with Employee Relations and Legal on performance concerns, business cases, role eliminations, restructures, involuntary terminations, mutual separations, and other sensitive matters, applying sound judgment on cases that require escalation or handoff.
• Coordinate multi‑region workforce change projects, including impact‑data ownership, project plans, manager materials, employee communications, exit documentation, quality assurance, notification‑day execution, and post‑event follow‑up.
• Own and maintain accurate trackers, impact sheets, coverage maps, process documentation, and shared repositories; establish a reliable source of truth and prevent duplicate or conflicting records.
• Support annual and mid‑year talent, performance, promotion, and compensation processes, including manager guidance, data audits, exception management, access mapping, and issue resolution for populations outside standard system workflows.
• Maintain employee data and execute or coordinate Workday transactions with strong attention to confidentiality, approval controls, audit requirements, and timely completion.
• Manage ServiceNow cases assigned to the PX Consultant team, monitor aging and handoffs, and provide clear, responsive updates to employees, managers, and partner teams.
• Use data and dashboards to identify trends, strengthen controls, improve service delivery, and provide actionable insights to HRBPs and PX leadership.
• Drive continuous improvement by documenting repeatable workflows, defining roles and handoffs, creating manager and employee guidance, and using digital tools and AI to improve quality, speed, and consistency.

Required Knowledge / Skills:

• Bachelor's degree or equivalent practical experience.
• 7+ years of progressive HR generalist, HR operations, or HRBP-support experience in a fast-paced, high-tech, creative, or entertainment environment.
• Proven success partnering with senior HR and business leaders and coordinating work across HRBPs, Employee Relations, Legal, Payroll, Compensation, Benefits, Mobility, Talent, and HR Technology.
• Strong business/commercial acumen, curiosity and high learning agility.
• Demonstrated experience managing sensitive employee matters, performance concerns, workforce changes, terminations, and post‑exit issues with discretion and sound judgment.
• Working knowledge of U.S. employment laws and federal and state regulations; experience supporting Canada, Latin America, EMEA, or other international populations is strongly valued.
• Strong Workday capability,