Senior Payroll Tax Specialist — Complex Case Resolver

Intuit; Atlanta (GA); On-site; USD 68,000 - 98,000; Full time

Job summary

Intuit is seeking a Tax Processor 3 to independently research and resolve non-routine tax issues and serve as escalation for less experienced processors. You will handle amended returns, complex reconciliations, and communicate tax guidance to customers and internal teams.

Ideal candidates bring 2+ years in payroll tax operations, a Bachelor's degree, and strong knowledge of multi-state compliance. This role supports accurate tax compliance for millions of customers across our platforms.

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations or related field.
• Bachelor's degree or equivalent; FPC/CPP preferred.
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government filing systems.
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently.
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications.
• Effective communication skills to explain technical tax concepts to customers and internal stakeholders.
• Ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge.
• Prepare and submit amended tax returns and supporting documentation with high proficiency and accuracy.
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining corrective steps.
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders.
• Serve as escalation point for Tax Processor 1/2 colleagues on complex cases.
• Identify and document recurring process or system friction, contributing observations to improvement discussions.
• Collaborate with cross-functional partners on cases requiring coordinated resolution.
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements.

Skills

Payroll tax operations

Analytical skills

Communication

Education

Bachelor's degree

FPC/CPP preferred

Tools

Tax systems

Payroll systems

Job description

Intuit is seeking a Tax Processor 3 to independently research and resolve non-routine tax issues and serve as escalation for less experienced processors. You will handle amended returns, complex reconciliations, and communicate tax guidance to customers and internal teams.

Ideal candidates bring 2+ years in payroll tax operations, a Bachelor's degree, and strong knowledge of multi-state compliance. This role supports accurate tax compliance for millions of customers across our platforms.