Senior Payroll Tax SME: Resolve Complex Notices & Amends

Intuit, Inc.; Houston (TX); Remote; USD 44,000 - 74,000; Part time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a Staff Payroll Tax Processor to lead complex tax defect resolution across notices, corrections, and amendments.

This role functions as a SME and technical lead, guiding junior staff and owning the most complex cases end-to-end while improving processes for our customers. The position is an hourly, non-exempt role through SelectTime with 20–40 hours weekly, remote nationwide in the United States, offering overtime eligibility and opportunities for growth in payroll tax

Qualifications

• 4+ years of payroll tax experience with focus on tax defect resolution for notice response, amended return prep, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; independently draft penalty abatement requests and agency response letters with documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State returns across states with complex local requirements.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, deposit schedules, penalties and interest.
• Multi-state payroll tax expertise: reciprocal agreements, resident/nonresident taxation, SUI accounts, local tax compliance.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices in the team’s queue, owning the full case lifecycle from intake to closure.
• Prepare and file amended Federal and State payroll tax returns across 10+ states end-to-end, including reconciliation to the original return and SSA reconciliation.
• Diagnose and resolve payroll tax errors across pay periods; trace discrepancies to the payroll run and drive corrections.
• Maintain high productivity in case resolution with high accuracy for Corrections, Amendments, and Notices.
• Monitor WIP, identify aging cases and blockers, and bring root-cause analysis with recommended resolutions.
• Serve as a real-time resource for Senior Payroll Tax Processors, coaching via Slack/Zoom and side-by-side sessions.
• Conduct structured coaching sessions quarterly; adjust frequency for learners.
• Contribute to team huddles, QA sessions, and process meetings.
• Author, review and approve SOPs and KB articles; identify error patterns and recommend corrective actions.
• Identify trends and emerging compliance issues; communicate findings and drive resolutions.
• Support cross-functional collaboration to resolve interconnected customer issues end-to-end.

Skills

Tax defect resolution

Notices handling

Lead/SME experience

Microsoft Excel

Coaching & training

Education

Bachelor's degree in Accounting/Finance/Business

Associate's degree acceptable

CPP/EA preferred

Tools

SOP/KB authoring tools

Payroll tax software

Job description

Intuit, Inc. is seeking a Staff Payroll Tax Processor to lead complex tax defect resolution across notices, corrections, and amendments.

This role functions as a SME and technical lead, guiding junior staff and owning the most complex cases end-to-end while improving processes for our customers. The position is an hourly, non-exempt role through SelectTime with 20–40 hours weekly, remote nationwide in the United States, offering overtime eligibility and opportunities for growth in payroll tax