Senior Payroll Tax SME: Notices, Amendments & Corrections

Intuit; Austin (TX); Remote; USD 84,000 - 113,000; Full time

Job summary

Intuit is seeking a Senior Payroll Tax SME to lead complex notices, amended returns, and payroll tax corrections across multiple states. You will guide the team through root-cause analysis, prepare 941-X and W-2c filings, and ensure accurate resolutions.

Expect to mentor staff, contribute to SOPs, and drive cross-functional improvements in a fast-paced, remote setting. The role emphasizes expert tax defect resolution, deep federal/state tax knowledge, and strong written communication.

Qualifications

• 4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; ability to independently draft penalty abatement requests and formal agency response letters.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance.
• Prior experience functioning as a lead, senior specialist, or SME; coaching junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations; advanced Excel for reconciliation.
• Strong written communication; SOPs and KB articles must be accurate and actionable.
• Associate's or Bachelor's degree in Accounting/Finance/Business preferred; CPP or EA differentiators.
• Experience at a payroll service bureau/PEO or multi-client payroll tax operations environment preferred.

Responsibilities

• Resolve complex state and federal payroll tax notices end-to-end, including multi-quarter/state scenarios.
• Prepare and file amended Federal and State payroll tax returns (941-X, W-2c) across 10+ states.
• Diagnose payroll tax errors across multiple pay periods or jurisdictions and drive complete correction workflows.
• Maintain high productivity resolving Corrections, Amendments, and Notice resolution requests with accuracy.
• Monitor WIP, identify aging cases and blockers; bring root-cause analysis to resolution.
• Serve as primary real-time resource for Senior Processors, mentoring and teaching resolution processes.
• Conduct structured coaching sessions and improve agent performance.
• Contribute to SOPs, Knowledge Base articles, and process improvements.
• Identify trends, communicate findings to stakeholders and drive resolutions cross-functionally.

Skills

Payroll tax expertise

Tax defect resolution

Lead / SME experience

Excel skills

Written communication

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Excel

Job description

Intuit is seeking a Senior Payroll Tax SME to lead complex notices, amended returns, and payroll tax corrections across multiple states. You will guide the team through root-cause analysis, prepare 941-X and W-2c filings, and ensure accurate resolutions.

Expect to mentor staff, contribute to SOPs, and drive cross-functional improvements in a fast-paced, remote setting. The role emphasizes expert tax defect resolution, deep federal/state tax knowledge, and strong written communication.