Senior Payroll Tax SME: Complex Notices & Amendments

Intuit, Inc.; Chicago (IL); Remote; USD 44,000 - 59,000; Part time

Job summary

Intuit, Inc. seeks a Staff Payroll Tax Processor (SelectTime) to lead complex state and federal payroll tax defect resolution. You will own the full case lifecycle, file amended returns, and drive process improvements while coaching junior staff.

The role is an hourly, non-exempt position with potential overtime; 20–40 hours weekly with flexibility, supporting Intuit customers nationwide from a remote setup.

Qualifications

• 4+ years of payroll tax experience with a focus on tax defect resolution across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; ability to independently draft penalty abatement requests and agency response letters with complete supporting documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Prior experience functioning as a lead, senior specialist, or SME; coaching or training junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
• Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
• Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Certified Payroll Professional (CPP) preferred; Enrolled Agent (EA) is a differentiator.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices in the queue, including multi-quarter, multi-state, and penalty assessment scenarios, owning the full case lifecycle from intake and root-cause analysis through agency response, submission, and closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return, recomputed liability schedules, W-2c preparation, and SSA reconciliation.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions; trace discrepancies to the originating payroll run, determine tax impact across all affected quarters, and drive the complete correction workflow to resolution.
• Maintain high productivity case resolution, resolving customer Correction, Amendment, and Notice resolution requests with high accuracy.
• Monitor team WIP daily; identify aging cases, stuck holds, and Known Issues; resolve barriers proactively and bring systemic blockers to M1 with root-cause analysis and a recommended resolution path.
• Serve as the primary real-time resource for Senior Payroll Tax Processors, answering questions via Slack, Zoom, and side-by-side sessions while teaching the resolution process so the team builds capability.
• Conduct structured coaching sessions at least once per quarter with each assigned team member using the SBIC feedback model; adjust frequency for learning gaps.
• Contribute to team huddles, group QA sessions, and process meetings.
• Author, review, and approve SOPs and Knowledge Base articles; identify recurring error patterns and bring corrective action recommendations to M1.
• Identify trends and emerging compliance issues; communicate findings to M1 and stakeholders with a recommended response; drive resolutions.
• Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve interconnected issues end-to-end.

Skills

Payroll tax

Notice resolution

Amended returns

W-2c preparation

Multi-state tax

Excel skills

Coaching/mentoring

SOPs documentation

Regulatory knowledge

Communication

Education

Accounting/Finance/Business degree

CPP

Enrolled Agent (EA)

Tools

Excel

Job description

Intuit, Inc. seeks a Staff Payroll Tax Processor (SelectTime) to lead complex state and federal payroll tax defect resolution. You will own the full case lifecycle, file amended returns, and drive process improvements while coaching junior staff.

The role is an hourly, non-exempt position with potential overtime; 20–40 hours weekly with flexibility, supporting Intuit customers nationwide from a remote setup.