Senior Payroll Specialist - Client Success & Implementations

Baker Tilly US; Delaware; On-site; USD 50,000 - 119,000; Full time

Job summary

Baker Tilly US is seeking a payroll professional to join our client service team. You will manage payroll processing for multiple clients, ensure accuracy, and meet tight deadlines while maintaining data confidentiality.

Responsibilities include implementing payroll solutions, providing software support for ADP RUN, and building strong client relationships. A Bachelor’s degree is preferred and CPP is a plus; experience with Microsoft Office and Outlook is required.

Qualifications

• 3 years of relevant payroll experience.
• Bachelor's degree preferred; experience can be considered in lieu of degree.
• CPP certification preferred.
• Experience with ADP RUN software and implementation.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate.

Responsibilities

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidence of employee data by keeping all information confidential.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out of scope work.
• Identify new opportunities to expand services to clients.
• Be an additional resource to the implementation team when needed.
• Interview clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Skills

Payroll processing

Client service

Microsoft Office

Attention to detail

Time management

Communication skills

Multitasking

Deadline-driven

Education

Bachelor's degree preferred

CPP certification preferred

Tools

ADP RUN

Outlook

Job description

Baker Tilly US is seeking a payroll professional to join our client service team. You will manage payroll processing for multiple clients, ensure accuracy, and meet tight deadlines while maintaining data confidentiality.

Responsibilities include implementing payroll solutions, providing software support for ADP RUN, and building strong client relationships. A Bachelor’s degree is preferred and CPP is a plus; experience with Microsoft Office and Outlook is required.