Senior Payments & Wire Operations Expert

American Bank & Trust - South Dakota; Sioux Falls (SD); On-site; USD 58,000 - 78,000; Full time

Job summary

American Bank & Trust - South Dakota is seeking a skilled operations professional to manage wire transfers, cash letters, ACH and related processing with accuracy and regulatory awareness.

You will monitor queues, resolve exceptions, assist customers, and contribute to risk mitigation while supporting branch staff and internal teams. Experience in financial operations and compliance is essential.

Qualifications

• Bachelor's degree in Business or Finance or equivalent experience.
• AAP certification is preferred; willingness to pursue is encouraged.
• Minimum 2 years of operations experience in a financial institution.

Responsibilities

• Process domestic and international wire transfers accurately within deadlines.
• Monitor wire queues, investigations, and resolve exceptions promptly.
• Process cash letters, ACH, garnishments, IRAs, and related requests.
• Address non-post items, stop payments, and NSF items daily.
• Quality control for new and existing accounts to ensure compliance.
• Handle EFT disputes and debit card support for branches.
• Assist customers with inquiries and problem solving with excellent service.
• Identify process improvements and potential risk areas.
• Assist in projects, documentation, and training; stay aware of regulatory changes.

Skills

Wire transfers

Bank operations

Customer service

Regulatory compliance

Education

Bachelor's degree in Business or Finance

AAP certification preferred

Job description

American Bank & Trust - South Dakota is seeking a skilled operations professional to manage wire transfers, cash letters, ACH and related processing with accuracy and regulatory awareness.

You will monitor queues, resolve exceptions, assist customers, and contribute to risk mitigation while supporting branch staff and internal teams. Experience in financial operations and compliance is essential.