Senior Payments Governance & Client Operations Lead

Next Frontier Capital; Plano (TX); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorgan Chase & Co. is seeking a Payments Governance Client Operations Manager III in Plano, TX, to lead risk governance initiatives within Third Party Oversight & Governance Operations. You will collaborate with technical teams, review risk escalations, and drive strategic programs across payment processing governance.

The role emphasizes executive communication, cross-functional leadership, and on-site client engagements, with travel as needed to support due diligence and assessments.

Qualifications

• Experience leading cross-functional delivery in payments or related risk/governance contexts.
• Strong communication and executive-level presentation skills.
• Ability to translate complex technical details into governance requirements.

Responsibilities

• Demonstrate understanding of risk themes and serve as SME on risk policy decision tree.
• Review, triage, and resolve risk escalations for due diligence across business models.
• Maintain governance docs and communicate prohibited or restricted products to stakeholders.
• Lead strategic initiatives from intake through execution with milestones and reporting.
• Partner with Technology teams and external integrators to translate governance into actionable outcomes.
• Demonstrate strong client-facing capabilities with senior stakeholders.
• Travel to client corporate offices as needed for onsite fieldwork and delivering insights-driven reports.
• Build cross-functional alignment and drive timely outcomes.
• Contribute to continuous improvement of SOPs, governance routines, and change management.

Skills

Program management

People management

Executive presence

Stakeholder communication

Risk & governance

Time management

Education

Relevant discipline degree

Tools

MS Project

Tableau

Alteryx

Microsoft Loop

Job description

JPMorgan Chase & Co. is seeking a Payments Governance Client Operations Manager III in Plano, TX, to lead risk governance initiatives within Third Party Oversight & Governance Operations. You will collaborate with technical teams, review risk escalations, and drive strategic programs across payment processing governance.

The role emphasizes executive communication, cross-functional leadership, and on-site client engagements, with travel as needed to support due diligence and assessments.