Client Operations Manager III

Next Frontier Capital; Plano (TX); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorgan Chase & Co. is seeking a Payments Governance Client Operations Manager III in Plano, TX, to lead risk governance initiatives within Third Party Oversight & Governance Operations. You will collaborate with technical teams, review risk escalations, and drive strategic programs across payment processing governance.

The role emphasizes executive communication, cross-functional leadership, and on-site client engagements, with travel as needed to support due diligence and assessments.

Qualifications

• Experience leading cross-functional delivery in payments or related risk/governance contexts.
• Strong communication and executive-level presentation skills.
• Ability to translate complex technical details into governance requirements.

Responsibilities

• Demonstrate understanding of risk themes and serve as SME on risk policy decision tree.
• Review, triage, and resolve risk escalations for due diligence across business models.
• Maintain governance docs and communicate prohibited or restricted products to stakeholders.
• Lead strategic initiatives from intake through execution with milestones and reporting.
• Partner with Technology teams and external integrators to translate governance into actionable outcomes.
• Demonstrate strong client-facing capabilities with senior stakeholders.
• Travel to client corporate offices as needed for onsite fieldwork and delivering insights-driven reports.
• Build cross-functional alignment and drive timely outcomes.
• Contribute to continuous improvement of SOPs, governance routines, and change management.

Skills

Program management

People management

Executive presence

Stakeholder communication

Risk & governance

Time management

Education

Relevant discipline degree

Tools

MS Project

Tableau

Alteryx

Microsoft Loop

Job description

Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorgan Chase as a Payments Governance Client Operations Manager III and be part of a dynamic team within Third Party Oversight & Governance Operations organization. This is your chance to contribute to meaningful projects that shape the future of Third Party Payment Processing Governance. Embrace the opportunity to grow, learn, and lead in an environment that values creativity and collaboration. Your journey to success starts here! As a Payments Governance Client Operations Manager III on the Payments Governance Team, you will play a pivotal role in advancing our mission and driving success.

You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact. Join us in a culture that values diversity, inclusivity, and professional growth, where your ideas and expertise are celebrated.

Job responsibilities

• Demonstrate a strong understanding of heightened risk themes and serve as a subject matter expert on the firm’s risk policy decision tree.
• Act as the primary point of contact for reviewing, triaging, and resolving risk escalations for business models requiring enhanced due diligence.
• Maintain comprehensive governance documentation and communicate prohibited or restricted products and services to stakeholders, while serving as a subject matter expert on card network rules and applicable regulatory requirements to assess the design and operating effectiveness of control frameworks.
• Lead and deliver strategic initiatives from intake through execution, including scope definition, milestone management, dependency tracking, risk/issue management, and executive-level status reporting.
• Partner with internal Technology teams and external technical integrators to understand end-to-end payment flows and operational processes, translating governance and control requirements into actionable, implementable outcomes.
• Demonstrate strong client-facing capabilities, including professional presence and effective communication with senior stakeholders.
• Travel to client corporate offices as needed to conduct onsite fieldwork, collect and validate supporting evidence, and deliver insights-driven management reports for due diligence and assessment packages.
• Build strong partnerships across internal stakeholders and drive cross-functional alignment to achieve timely outcomes.
• Contribute to the continuous improvement of standard operating procedures, governance routines, and change management processes.

Required qualifications, capabilities, and skills

• Program/project management experience leading cross-functional delivery (preferably in payments, merchant acquiring, processor platforms, or third-party risk/governance contexts).
• Ability to engage credibly with technical teams/integrators and translate technical details into risk, governance, and control requirements (not software development, but technical fluency).
• People management experience with demonstrated coaching and performance leadership.
• Demonstrated executive presence and exceptional presentation capability, with the judgment to make sound, timely decisions under pressure.
• Excellent interpersonal, written, and verbal communication skills, with the ability to influence and present effectively to senior and executive stakeholders.
• Proven ability to rapidly identify key risk and compliance vulnerabilities and elevate appropriately in accordance with established governance and risk frameworks.
• Strong time management, project management, change management, and organizational skills, with the ability to manage multiple priorities and deliver to deadlines.

Preferred qualifications, capabilities, and skills

• 3 plus years of people management and leadership experience.
• 5 plus years client-facing or front-office experience.
• Qualifications in a relevant discipline, with a strong track record of detail-oriented execution, professional judgment, and the ability to identify and assess risk issues while operating strategically in a highly regulated environment.
• Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements.
• Experience with data analysis (e.g., Microsoft Loop, Microsoft Project, Alteryx, Tableau).

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Are you seeking an opportunity to make a meaningful impact in the payments and merchant services industry?