Senior Analytics & Reporting Lead, Payments Operations

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking an Analytics Solutions Associate Senior within Payments Operations Strategy, Innovation & Governance, Data Insights & Analytic Solutions to support operational reporting and analytics used to monitor performance, manage risk, and inform business decisions.

You will maintain dashboards, scorecards, and metrics by performing data quality reviews, monitoring reporting processes, documenting procedures, and supporting access controls.

Qualifications

• Bachelor's degree in a quantitative, analytical, technical, or related discipline or equivalent practical experience.
• 5+ years’ experience in operational reporting, analytics, business intelligence, or data analysis.
• 5+ years of experience writing SQL for relational databases, including querying, joining, validating, and reconciling data.
• Experience in a control-oriented environment with attention to accuracy, documentation, auditability, and access management.
• Ability to translate business questions into reporting requirements, metrics, and actionable insights.
• Experience supporting issue management activities, including triage, prioritization, escalation, and timely communication.
• Strong written and verbal communication to explain data concepts to technical and non-technical audiences.
• Ability to manage multiple deliverables, meet deadlines in a fast-paced environment.

Responsibilities

• Support scheduled operational reporting, including execution, validation, publishing, distribution, and stakeholder communications.
• Provide business-as-usual support for reporting processes, including issue triage, root-cause coordination, escalation, and resolution tracking.
• Maintain dashboards, scorecards, and performance reporting that help leaders monitor day-to-day operations.
• Develop and enhance queries, transformations, and reporting logic to support consistent and reliable metrics.
• Validate data quality through reconciliations, control checks, and exception review to support accuracy and audit readiness
• Monitor reporting outputs and processes to identify failures, anomalies, and emerging risks.
• Document metric definitions, assumptions, data sources, and procedures to support governance and repeatability.
• Manage reporting and analysis requests by clarifying requirements, confirming priorities, and communicating status.
• Deliver ad hoc analysis that clearly explains assumptions, findings, risks, and business impacts.
• Partner with global stakeholders to define reporting needs, metric definitions, and success measures.
• Identify automation and process improvement opportunities that reduce manual effort and improve reporting reliability.

Skills

SQL

Data analysis

Reporting

Communication

Project management

Attention to detail

Adaptability

Education

Bachelor's degree in a quantitative, analytical, technical, or related discipline

Tools

Tableau

Power BI

Alteryx

Python

Databricks

Snowflake

Jira

Job description

JPMorgan Chase & Co. in Plano, TX is seeking an Analytics Solutions Associate Senior within Payments Operations Strategy, Innovation & Governance, Data Insights & Analytic Solutions to support operational reporting and analytics used to monitor performance, manage risk, and inform business decisions.

You will maintain dashboards, scorecards, and metrics by performing data quality reviews, monitoring reporting processes, documenting procedures, and supporting access controls.