Client Operations Manager III

JPMorgan Chase & Co.; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Payments Governance Client Operations Manager III to join the Payments Governance Team in a role that advances Third Party Payment Processing Governance.

The position emphasizes risk policy expertise and cross-functional collaboration to drive initiatives from intake to execution. The role offers opportunities to lead governance efforts, triage risk escalations, and ensure adherence to card network rules and regulatory requirements in an environment that values

Qualifications

• Strong understanding of heightened risk themes and risk policy decision tree.
• Experience reviewing, triaging, and resolving risk escalations for complex business models.
• Ability to maintain governance documentation and communicate policies to stakeholders.
• Leadership of strategic initiatives from intake through execution with status reporting.

Responsibilities

• Demonstrate a strong understanding of heightened risk themes and serve as a subject matter expert on the firm’s risk policy decision tree.
• Act as the primary point of contact for reviewing, triaging, and resolving risk escalations for business models requiring enhanced due diligence.
• Maintain comprehensive governance documentation and communicate prohibited or restricted products and services to stakeholders, while serving as a subject matter expert on card network rules and applicable regulatory requirements to assess the design and operating effectiveness of control frameworks.
• Lead and deliver strategic initiatives from intake through execution, including scope definition, milestone management, dependency tracking, risk/issue management, and executive-level status reporting

Skills

Risk management

Governance

Stakeholder communication

Project leadership

Job description

Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorgan Chase as a Payments Governance Client Operations Manager III and be part of a dynamic team within Third Party Oversight & Governance Operations organization. This is your chance to contribute to meaningful projects that shape the future of Third Party Payment Processing Governance. Embrace the opportunity to grow, learn, and lead in an environment that values creativity and collaboration. Your journey to success starts here! As a Payments Governance Client Operations Manager III on the Payments Governance Team, you will play a pivotal role in advancing our mission and driving success.

You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact. Join us in a culture that values diversity, inclusivity, and professional growth, where your ideas and expertise are celebrated.

Job responsibilities

• Demonstrate a strong understanding of heightened risk themes and serve as a subject matter expert on the firm’s risk policy decision tree.
• Act as the primary point of contact for reviewing, triaging, and resolving risk escalations for business models requiring enhanced due diligence.
• Maintain comprehensive governance documentation and communicate prohibited or restricted products and services to stakeholders, while serving as a subject matter expert on card network rules and applicable regulatory requirements to assess the design and operating effectiveness of control frameworks.
• Lead and deliver strategic initiatives from intake through execution, including scope definition, milestone management, dependency tracking, risk/issue management, and executive-level status reporting