Payments Governance & Risk: Client Ops Lead

JPMorganChase; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

On-site health centers

Job summary

JPMorgan Chase invites you to join Global Card Operations as a Payments Governance Risk Policy Client Operations Manager III in Plano, TX. You will lead risk policy oversight, review high-risk merchant activity, and coordinate with third-party processors to ensure compliance with card network rules and regulations.

You will analyze risk evidence, produce executive-level reports, mentor teams, and drive continuous improvement across procedures and controls in a fast-paced environment.

Qualifications

• Experience in Merchant Services, payments, and evaluating merchant models.
• Deep knowledge of card network rules and regulatory requirements.
• Excellent executive communication and decision-making under pressure.

Responsibilities

• Serve as SME on risk themes and policy oversight for third-party processing.
• Primary contact for risk escalations within Merchant Services and due diligence.
• Evaluate merchant models and processor controls for regulatory alignment.
• Document prohibited and restricted products and communicate requirements.
• Identify compliance gaps and propose remediation strategies.
• Deliver management reports to executive stakeholders during onsite fieldwork.
• Collect, organize, and analyze evidence for risk reviews.
• Collaborate cross-functionally to align risk practices.
• Contribute to SOP and change-management improvements in risk practices.

Skills

Merchant Services

Card networks

Executive presence

Communication

Risk management

Stakeholder management

Analytical skills

Microsoft Excel/PowerPoint

On-site collaboration

Education

Bachelor's degree in a relevant discipline

Professional accreditations (auditor/regulator)

Tools

Python

BigQuery

Looker/Tableau

Job description

JPMorgan Chase invites you to join Global Card Operations as a Payments Governance Risk Policy Client Operations Manager III in Plano, TX. You will lead risk policy oversight, review high-risk merchant activity, and coordinate with third-party processors to ensure compliance with card network rules and regulations.

You will analyze risk evidence, produce executive-level reports, mentor teams, and drive continuous improvement across procedures and controls in a fast-paced environment.