24/7 Payments Operations Specialist (Settlement Expert)

PAYCO The Clearing House Payments Company L.L.C.; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Clearing House Payments Company L.L.C. is seeking a Payments Operations Specialist in North Carolina to support the products and services and ensure transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that provides 24/7 coverage for TCH customers, with hours 9 AM to 7 PM Monday, Tuesday, Wednesday and Friday, with overtime and weekend/holiday hours as needed.

Qualifications

• Bachelor's degree in business-related field or 5+ years' practical work experience.
• Relevant experience in Banking or Financial institutions.
• Must be available to provide coverage when needed and weekends.
• Must have experience working in a Mainframe and Windows Distributed Systems environment.
• Ability to work in a fast-paced environment with competing time sensitive priorities.
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met.
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers).
• Should demonstrate a strong knowledge of clearing and settlement functions.
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations.
• Maintain formal operations and procedural documentation.
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients.
• Working knowledge of standard computer software, including MS Excel, Office and Word

Responsibilities

• Responsible for executing all bank settlements and cut-offs.
• Ensure all incoming inquiries are responded to in a timely and accurate manner.
• Executed scheduled list of activities ensuring critical time-tables are met.
• Provide functional support for all in house applications.
• Respond to inquiries for NACHA and ECCHO standards.
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP.
• Procedural documentation review & maintenance.
• Issue resolution on internal issue tracking system.
• Support weekend testing when assigned.
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management.
• Maintain industry certificates.
• Execute monthly reporting for management and customers.
• Assist in ad hoc projects as assigned and new product launch operations support

Education

Bachelor's degree in business-related field

Tools

Mainframe systems

Windows distributed systems

MS Excel

MS Office/Word

Job description

The Clearing House Payments Company L.L.C. is seeking a Payments Operations Specialist in North Carolina to support the products and services and ensure transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that provides 24/7 coverage for TCH customers, with hours 9 AM to 7 PM Monday, Tuesday, Wednesday and Friday, with overtime and weekend/holiday hours as needed.