Senior Patient Services & Scheduling Specialist

Cedars-Sinai; Pasadena (CA); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Cedars-Sinai in Pasadena seeks a Senior Patient Service Representative to manage patient relations, scheduling and registration, while handling payments in a fast-paced outpatient environment. The role requires delivering excellent service and maintaining accurate demographics and insurance data.

Responsibilities include coordinating with medical and administrative staff, handling referrals, and participating in lean management and huddle discussions to improve workflows.

Formación

• Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
• High school diploma or GED preferred.

Responsabilidades

• Check in and out patients and collect co-payments/give receipts/reconcile payments. Verifies patient demographic and insurance information in CS-Link.
• Schedule appointments, complete patient registration, collect patient payments and deliver high standard of customer service.
• Find opportunities for improvement within CS Link and department workflows.
• Coordinate administrative support activities and establish collaborative relationships with peers, physicians, patients and departments.
• Coordinate communication between patients, family members, medical staff, administrative staff, insurance plans and other departments.

Conocimientos

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payment collection

Educación

High school diploma or GED

Herramientas

CS-Link

Descripción del empleo

Cedars-Sinai in Pasadena seeks a Senior Patient Service Representative to manage patient relations, scheduling and registration, while handling payments in a fast-paced outpatient environment. The role requires delivering excellent service and maintaining accurate demographics and insurance data.

Responsibilities include coordinating with medical and administrative staff, handling referrals, and participating in lean management and huddle discussions to improve workflows.