Senior Patient Services Coordinator – Medical Office

Novant Health; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health in Monroe, NC is seeking an administrative clerk to record patient demographics, insurance data, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of medical office clerical experience.

Proficiency with EPIC and medical billing knowledge is preferred. Excellent communication and confidentiality are essential, with ability to adapt to changing priorities and work as part of a team across administrative

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office required.
• Familiarity with EPIC and medical billing/coding basics.
• Proficient with medical office software and strong communication.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Record patient demographics and insurance information accurately.
• Process patient charges and collections in a timely manner.
• Schedule patient appointments and manage calendars.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Team player

Confidentiality

Organizational skills

Problem solving

Critical thinking

Interpersonal skills

Initiative

Medical terminology

EPIC knowledge

Payor billing knowledge

Medical office software

Education

High School Diploma or GED

Tools

EPIC systems

Job description

Novant Health in Monroe, NC is seeking an administrative clerk to record patient demographics, insurance data, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of medical office clerical experience.

Proficiency with EPIC and medical billing knowledge is preferred. Excellent communication and confidentiality are essential, with ability to adapt to changing priorities and work as part of a team across administrative