Senior Patient Services Coordinator - Clinic Reception

The US Oncology Network; Austin (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

The US Oncology Network seeks a Patient Services Coordinator at the Texas Oncology clinic in Austin, TX. This full-time role supports the Revenue Cycle Department and ensures a positive patient experience through professional greetings, efficient check-in, scheduling, and accurate handling of insurance data.

Level 1–Sr will be offered based on relevant work experience. A high school diploma is required, with MS Office proficiency and prior front-office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms; updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes to appropriate personnel or takes messages.
• Schedules returning appointments and provides appointment details.
• Notifies staff of cancellations and reschedules; maintains patient chart notes.
• Performs general administrative tasks and keeps the lobby organized.
• Maintains confidentiality in accordance with HIPAA and other regulations.

Skills

Computer proficiency

MS Office

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

The US Oncology Network seeks a Patient Services Coordinator at the Texas Oncology clinic in Austin, TX. This full-time role supports the Revenue Cycle Department and ensures a positive patient experience through professional greetings, efficient check-in, scheduling, and accurate handling of insurance data.

Level 1–Sr will be offered based on relevant work experience. A high school diploma is required, with MS Office proficiency and prior front-office experience preferred.