Senior Patient Services & Billing Specialist

Texas Oncology; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Texas Oncology in Austin, TX is seeking a Patient Services Representative to join our team. This full-time role supports patient intake, insurance verification, and billing processes to ensure accurate and timely handling of patient accounts.

The ideal candidate will have experience in medical office operations and exceptional customer service skills, working within a collaborative oncology environment. This position is on-site with a typical Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent required.
• 0–3 years of medical business office experience preferred.
• 3–5 years medical business office experience preferred for Level 2.
• Minimum five years medical business office experience preferred for Level Sr.

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
• Collects and reviews all patient insurance information and completes insurance forms.
• Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals.
• Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
• Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment. Researches and resolves claim delay issues.
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
• Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
• Sets-up financial arrangements with patients as necessary.
• As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

Job description

Texas Oncology in Austin, TX is seeking a Patient Services Representative to join our team. This full-time role supports patient intake, insurance verification, and billing processes to ensure accurate and timely handling of patient accounts.

The ideal candidate will have experience in medical office operations and exceptional customer service skills, working within a collaborative oncology environment. This position is on-site with a typical Monday–Friday schedule.