Senior Oncology Patient Services Coordinator

The US Oncology Network; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

The US Oncology Network's Texas Oncology location in Austin, TX is seeking a Patient Services Representative to support patient access and billing processes. This full-time role involves accurate data collection, insurance verification, and patient assistance to ensure smooth clinic operations.

Ideal candidates have entry-level to mid-level medical office experience and a strong focus on customer service. The position requires coordination with insurance providers and clinic staff, with a

Qualifications

• High School Diploma or equivalent required.
• Entry level role with 0-3 years medical business office experience.
• Level 2 requires 3-5 years medical business office experience.
• Level Sr requires five years medical business office experience.

Responsibilities

• Obtain and enter complete insurance, demographic, and eligibility information from patients.
• Collect co-pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
• Verify patient insurance eligibility and obtain pre-authorizations or referrals; advise on insurance benefits and financial obligations.
• Post line items and adjustments to patient accounts; balance receipts and prepare deposits as needed.
• Review Explanation of Benefits (EOB) for consistency and resubmit claims as needed.
• Follow up on assigned accounts; use collection techniques to keep accounts current.
• Assist patients with researching community resources including housing, transportation, drugs, and finances.

Skills

Medical office experience

Insurance billing knowledge

Customer service

Education

High School Diploma or equivalent

Job description

The US Oncology Network's Texas Oncology location in Austin, TX is seeking a Patient Services Representative to support patient access and billing processes. This full-time role involves accurate data collection, insurance verification, and patient assistance to ensure smooth clinic operations.

Ideal candidates have entry-level to mid-level medical office experience and a strong focus on customer service. The position requires coordination with insurance providers and clinic staff, with a