Patient Services & Scheduling Specialist

MaineGeneral Medical Center; Gardiner (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Tuition reimbursement

Employee assistance program

Job summary

MaineGeneral Medical Center seeks a Patient Service Representative (PSR) to greet patients, schedule appointments, verify insurance, collect payments, and coordinate with clinical staff. The role emphasizes empathy, accuracy, and the ability to work independently in a fast-paced health care environment.

Candidates should have strong communication, proficiency in Microsoft Office, and comfort with multi-tasking.

Qualifications

• Strong analytical and problem solving skills.
• Proficient with Microsoft Office Suite.
• Excellent interpersonal, written/verbal communication, and support skills.
• Ability to be flexible and shift priorities quickly.
• Strong attention to detail.

Responsibilities

• Greets patients, answers phones, and performs clerical duties as needed to support clinical departments
• Schedules appointment times using computerized scheduling programs
• Verifies insurance benefits and may obtain precertification/authorization as necessary
• Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

Skills

Analytical thinking

Problem solving

Microsoft Office

Communication skills

Interpersonal skills

Adaptability

Attention to detail

Job description

MaineGeneral Medical Center seeks a Patient Service Representative (PSR) to greet patients, schedule appointments, verify insurance, collect payments, and coordinate with clinical staff. The role emphasizes empathy, accuracy, and the ability to work independently in a fast-paced health care environment.

Candidates should have strong communication, proficiency in Microsoft Office, and comfort with multi-tasking.