Senior Patient Service Lead — Front Desk & Training

UC San Diego; San Diego (CA); On-site; USD 70,000 - 93,000; Full time

Job summary

UC San Diego is seeking a Patient Service Representative Lead to oversee front-end operations across clinics, supervise junior staff, and drive process improvements. The role includes training, scheduling, and handling complex administrative tasks under the Clinic Manager's guidance.

The position requires extensive experience in ambulatory care, strong knowledge of billing/payment processes, and proficiency in Excel/PowerPoint/Word. Flex hours and multiple locations may be required.

Qualifications

• Four (4) years of related experience; one year supervisory experience in a large complex healthcare setting.
• Recent (within 2 years) experience in OBGYN clinic.
• Recent (within 2 years) experience in Optometry clinic.
• Recent (within 2 years) experience in Neurology, Dermatology, Allergy, Rheumatology, Colorectal surgery.
• Experience with processing payments for contacts and authorization through eyeinfinity.
• Experience with processing payments for cosmetic procedures.
• Proficiency with Excel, PowerPoint, Word, and related computer programs.
• Ambulatory setting knowledge and administrative lead experience.
• Front office administration experience.

Skills

Administrative lead

Front office administration

Supervisory experience

Excel

PowerPoint

Word

Data entry / billing inquiries

Insurance navigation

Ambulatory setting

Tools

Excel

PowerPoint

Graphs

Word

Job description

UC San Diego is seeking a Patient Service Representative Lead to oversee front-end operations across clinics, supervise junior staff, and drive process improvements. The role includes training, scheduling, and handling complex administrative tasks under the Clinic Manager's guidance.

The position requires extensive experience in ambulatory care, strong knowledge of billing/payment processes, and proficiency in Excel/PowerPoint/Word. Flex hours and multiple locations may be required.