Senior Patient Financial Counselor — Help Patients Access Care

Johns Hopkins Medicine; Washington (District of Columbia); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Tuition assistance

Healthcare benefits

Job summary

Johns Hopkins Medicine in Washington, DC is seeking a Financial Counselor to assist patients and guarantors with applying for healthcare funding and setting up payment options. This 100% onsite role emphasizes accuracy, empathy, and compliance as you guide patients through eligibility and enrollment steps.

You will collaborate with clinical and administrative staff to ensure smooth financial clearance, manage benefits, and document interactions while delivering outstanding customer service in a

Qualifications

• Requires high school diploma or equivalent.
• Two years of hospital/clinic financial counseling or related experience.
• CAC certification within 6–12 months.
• Knowledge of Medicaid and government programs and coordination of benefits.

Responsibilities

• Counsel patients/guarantors on financial options and funding avenues.
• Assess patient financial status and determine eligibility for assistance.
• Coordinate benefit authorization and management for services.
• Maintain accurate documentation in the patient record and ensure compliance.

Skills

Insurance knowledge

Customer service

Communication

Bilingual

Microsoft Office

Data/documentation

Time management

Interpersonal skills

Attention to detail

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Job description

Johns Hopkins Medicine in Washington, DC is seeking a Financial Counselor to assist patients and guarantors with applying for healthcare funding and setting up payment options. This 100% onsite role emphasizes accuracy, empathy, and compliance as you guide patients through eligibility and enrollment steps.

You will collaborate with clinical and administrative staff to ensure smooth financial clearance, manage benefits, and document interactions while delivering outstanding customer service in a